Responsible Gaming
at gvaji
Gambling is entertainment. At gvaji, we are committed to making sure it stays that way for every player in Bangladesh. This page outlines the tools, policies, and resources we have put in place to help you stay in control of your gaming — and what to do if you ever feel it is getting out of hand.
1 gvaji's Commitment to Safe Play
gvaji was built for players across Bangladesh who enjoy the thrill of cricket betting, live casino games, slots, and table games. We take that responsibility seriously. Gambling, when approached as a form of entertainment with clear boundaries, is a perfectly legitimate leisure activity. However, we recognise that for a small number of players it can become a problem — and we have a duty to act.
Our responsible gaming programme is not a box-ticking exercise. It is a genuine, ongoing commitment to the safety and wellbeing of every person who creates an account at gvaji.net. We provide practical tools that put you in control of how you spend, how long you play, and whether you play at all. We train our support team to recognise signs of distress. We enforce the 18+ age restriction rigorously. And we maintain clear referral pathways to professional help for anyone who needs it.
This page explains every policy and tool in plain English. We encourage you to read it — not because you are required to, but because understanding what is available to you makes you a safer, more confident player.
Core Responsible Gaming Principles- Gambling is entertainment, not income. Never treat betting as a way to make money or to recover financial losses. The house edge is a mathematical reality across all games and markets.
- Only gamble what you can afford to lose. Set a personal budget before you deposit. If losing that amount would cause financial stress, it is too much.
- Time limits matter as much as spend limits. Long, uninterrupted gaming sessions can distort judgment and lead to impulsive decisions. Use gvaji's session time reminders to stay aware of how long you have been playing.
- Never chase losses. Increasing bet sizes or depositing additional funds to recover previous losses is one of the most reliable warning signs of problem gambling behaviour.
- Gambling and emotional distress don't mix. Avoid gambling when you are stressed, anxious, grieving, or under the influence of alcohol. Decisions made in these states are rarely good ones.
gvaji shows you a running total of your deposits and net gaming spend directly on your account dashboard. Knowing your real numbers helps you make informed decisions before every session.
gvaji tracks the time you have been logged in during a single session and can notify you at intervals you set. Taking regular breaks is one of the simplest habits that separates recreational from problem gambling.
You can set a maximum loss amount per day, week, or month. Once that limit is reached, gvaji will prevent further play until the limit period resets — giving you a built-in financial safety net.
If you want a break without permanently closing your account, you can request a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is locked and no deposits can be made.
For players who need a longer or permanent break, gvaji offers self-exclusion periods of 6 months, 1 year, 2 years, or permanently. During exclusion, your account is suspended and re-registration is blocked.
Our support team is available at all hours via live chat and email. Staff are trained to handle responsible gaming requests sensitively and to refer players to professional help organisations where appropriate.
2 18+ Age Restriction Policy
gvaji is strictly an 18+ platform. No person under the age of 18 years is permitted to create an account, make a deposit, place a bet, or play any game on gvaji.net. This is an absolute rule — there are no exceptions, and it applies equally to all players regardless of location within Bangladesh.
We take age verification seriously. During the registration process, every new player is required to provide their date of birth. We use this information — along with identity verification documents such as a National Identity Card (NID) or passport — to confirm that the player is at least 18 years old before their account is fully activated. Players who cannot satisfactorily verify their age will have their accounts suspended and any funds returned.
Why This MattersResearch consistently shows that individuals who begin gambling before the age of 18 are significantly more likely to develop problem gambling behaviours in adulthood. Protecting young people from early exposure to gambling is one of the most effective preventive measures available, and it is a responsibility gvaji takes with the utmost seriousness.
Protecting Minors in Your HouseholdIf you share a device with younger family members — children, younger siblings, or other minors — we strongly recommend the following precautions:
- Never share your gvaji login credentials with anyone, including family members.
- Log out of your gvaji account after every session when using a shared device.
- Enable parental control software on shared devices to restrict access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in Android/iOS parental controls can be configured to block gambling-related content.
- Do not save your password in a shared browser profile or allow the browser to auto-fill your gvaji credentials.
- Keep your payment methods private. Do not store bKash PIN codes, Nagad codes, or bank card details in accessible locations.
If you suspect that a minor has accessed or attempted to access a gvaji account — whether your own or an account they may have created themselves — please notify us immediately at [email protected]. We will investigate without delay, suspend the account in question, and take appropriate action to prevent future access.
All gvaji players must be at least 18 years of age. Players aged under 18 are prohibited from all activities on this platform, including account registration, deposits, and gameplay.
3 Responsible Gaming Tools
gvaji provides a suite of practical tools designed to help you maintain control over your gambling activity. All tools are available directly from your account settings page, free of charge, and take effect immediately upon activation. There is no waiting period — if you set a limit or request a time-out, it applies right away.
Set a maximum deposit amount per day, per week, or per month in BDT (৳). Once your limit is reached, no further deposits will be accepted until the period resets. You can always decrease your limit immediately, but increases only take effect after a 24-hour cooling-off period.
Define the maximum amount you are willing to lose in a given time period. When you reach your loss limit, gvaji suspends further betting and gaming for the remainder of that period. This is one of the most effective tools for preventing chasing behaviour.
Set alerts at 30-minute, 1-hour, or custom intervals. A clear on-screen notification will appear when your chosen time has elapsed, reminding you to take a break and review whether you wish to continue playing.
Request a temporary account suspension of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is inaccessible and no deposits or bets can be placed. Your balance is preserved and will be available when the time-out ends.
Cap the maximum stake you are allowed to place on a single bet or game round. This prevents impulsive high-stake wagers during a poor session and helps you stay within your overall budget across different game types including cricket betting and slots.
Access a full, itemised history of your deposits, withdrawals, bets placed, and game sessions from your account dashboard. Reviewing your history regularly is a healthy habit that keeps your spending transparent and your decisions grounded in facts rather than feeling.
Access your account at gvaji.net using your registered username and password.
From your account dashboard, select "Account Settings" then choose the "Responsible Gaming" tab.
Choose from deposit limits, loss limits, session reminders, time-out, or stake limits. Each tool has a clearly labelled toggle and input field.
Enter your preferred limit value and confirm. Decreases and new restrictions apply immediately. Increases require a 24-hour cooling-off period before they take effect — this built-in delay gives you time to reconsider.
If you cannot locate the responsible gaming tools in your account settings, contact our support team at [email protected] or via live chat and we will walk you through the process immediately.
4 Recognising Problem Gambling
Problem gambling does not always look the way people expect. It rarely starts with a dramatic event — more often it develops gradually, as betting shifts from an occasional leisure activity to something that feels necessary. Recognising the early warning signs is the first step toward addressing the issue before it becomes a serious problem.
The following behaviours are commonly associated with problem gambling. If you recognise any of these patterns in yourself, please take them seriously. They are not signs of weakness — they are signals that it is time to use the tools available to you or to seek support.
If you believe a friend or family member is struggling with problem gambling, gvaji support can offer guidance on how to approach the conversation. You can also contact us at [email protected] on their behalf to request that their account be reviewed or placed under a restriction pending their own request.
5 Gambling Self-Assessment
The following questions are adapted from widely used screening tools for problem gambling. Answer honestly — no one else will see your answers. If you answer "yes" to two or more of these questions, it may be worth speaking with a professional or contacting gvaji to activate a limit or self-exclusion.
6 Self-Exclusion at gvaji
Self-exclusion is the most powerful responsible gaming tool available at gvaji. When you self-exclude, your account is suspended for the duration you choose. During that period, you cannot log in, deposit, withdraw pending bonuses, or place any bet. It is a firm, enforceable break from the platform.
gvaji offers the following self-exclusion periods:
- 6 months — suitable for players who need a meaningful break to reassess their gambling habits.
- 1 year — recommended if you have identified several of the problem gambling warning signs.
- 2 years — for players who need an extended period away from gambling platforms entirely.
- Permanent / Indefinite — for players who have decided they do not wish to gamble online again. A permanent exclusion cannot be reversed, even if you later change your mind.
- Your account is immediately suspended upon confirmation of the exclusion request.
- You will not receive any promotional emails, bonus offers, or marketing communications from gvaji during the exclusion period.
- Any pending deposits will be returned to your original payment method (bKash, Nagad, bank account, etc.) within 3–5 business days.
- Any real-money balance held in your account at the time of exclusion will be returned to your registered payment method.
- gvaji will block any re-registration attempt using the same name, date of birth, email address, mobile number, or payment method associated with the excluded account.
- During a permanent exclusion, your account data is retained for regulatory compliance purposes but is not accessible to you.
You can request self-exclusion through any of the following channels — all are available 24 hours a day, 7 days a week:
- In-app: Log in to gvaji.net, go to Account Settings → Responsible Gaming → Self-Exclusion, and follow the on-screen steps.
- Live chat: Open the live chat widget on gvaji.net, identify yourself as an existing account holder, and request self-exclusion. The agent will process your request immediately.
- Email: Send a message to [email protected] with the subject line "Self-Exclusion Request". Include your full name, registered email address, and the exclusion period you are requesting. Our team will confirm the exclusion within 1 hour during peak hours, and within 4 hours at all other times.
A time-out (cooling-off period) of 24 hours to 30 days is suitable for players who want a short, temporary break. It expires automatically and your account becomes accessible again once it ends. Self-exclusion is intended for players who recognise a more serious pattern and need a structured, longer-term restriction. If you are unsure which option is right for you, contact gvaji support and we will help you assess your situation without judgment.
- 6 Months
- 1 Year
- 2 Years
- Permanent / Indefinite
7 Support & Resources
gvaji's support team can help you activate limits, request time-outs, and initiate self-exclusion. However, we are not a clinical counselling service. If you believe your gambling has become a serious problem affecting your mental health, finances, or relationships, we strongly encourage you to reach out to a qualified professional organisation.
The following types of organisations provide free, confidential support for people experiencing gambling-related difficulties. We recommend contacting them directly if you feel you need more than account-level controls:
Types of Help Available- Counselling and Therapy Services: Many mental health organisations in Bangladesh offer counselling that covers behavioural addictions including problem gambling. A trained therapist can help you understand the underlying triggers of compulsive gambling and develop healthier coping strategies.
- Financial Counselling: If gambling has created financial difficulties, a certified financial counsellor can help you assess your situation, manage debt, and create a recovery plan. Contact your bank — including institutions such as Dutch-Bangla Bank, BRAC Bank, or City Bank — about hardship assistance programmes if gambling-related debt is a concern.
- Peer Support Groups: Groups modelled on the Gamblers Anonymous format offer a community of people who share similar experiences. Peer support has been shown to be highly effective as a complement to professional therapy.
- Family and Relationship Support: Problem gambling affects not just the individual but also those around them. Family counselling services can help partners, parents, and children of problem gamblers navigate the impact on their relationships and wellbeing.
If you contact gvaji's support team and indicate that you are struggling with problem gambling, our trained agents will:
- Listen without judgment and treat your situation with full confidentiality.
- Immediately offer to activate any responsible gaming tool on your behalf, including self-exclusion, without requiring you to navigate account settings yourself.
- Provide information about the types of professional support available in Bangladesh.
- Follow up with you — if you consent — after your time-out or exclusion period to check that you feel ready to return to the platform responsibly, or to extend your exclusion if needed.
Our support team is available 24 hours a day, 7 days a week. Contact us for immediate account-level assistance.
- [email protected]
- 24/7 Live Chat on gvaji.net
- Response within 1 hour (BST, UTC+6)
Seek professional counselling if gambling is affecting your mental health, finances, or relationships. Qualified therapists and financial counsellors can provide structured, evidence-based support beyond what a gaming platform can offer.
Sometimes the first and most important step is simply telling a trusted friend, family member, or colleague that you are struggling. Their support and accountability can make a significant difference as you work toward healthier gambling habits.
8 Contact gvaji About Responsible Gaming
If you have any questions about this Responsible Gaming page, want to activate a limit or exclusion, or simply need to talk to someone about your gambling, gvaji's support team is here for you. We operate around the clock, every day of the year, including during Eid, Pohela Boishakh, Victory Day, and all public holidays.
All responsible gaming requests are treated with absolute confidentiality. Reaching out to us about a gambling concern will never result in any negative action against your account — it will only result in us helping you.
Contact DetailsEmail (plain text — not a link):
[email protected]Suggested subject lines:
- "Self-Exclusion Request"
- "Deposit Limit Request"
- "Time-Out Request"
- "Responsible Gaming Enquiry"
Response time: within 1 hour (peak) / 4 hours (off-peak), Bangladesh Standard Time (UTC+6).
This Responsible Gaming policy should be read alongside gvaji's other legal and informational documents for a complete understanding of your rights and protections as a player.
- Strict 18+ age verification on all accounts
- Immediate processing of all self-exclusion requests
- 24/7 trained responsible gaming support staff
- No marketing communications to excluded players
- Full balance return upon account closure or exclusion
- SSL encrypted & fair play certified platform
Enjoy gvaji — Safely and Within Your Limits
Now that you know what tools and support are available, explore everything gvaji has to offer — from cricket betting and live slots to table games — always within a budget you are comfortable with.